Services
The database of information held by Directions is designed to be flexible to the needs of many people. The subjects we cover are many and varied and can be selected to the requirements of individuals and organisations. You can access the service in a number of ways:
Following your enquiry we can provide you information in many formats:
Information supplied by post is available on request in a range of formats, including standard print, large print, audio cassette, Braille, etc.Email
Contact Directions by email on directions@durham.gov.uk. Please include your own correspondance details along with your enquiry.
- The Directions Helpline
- In writing
- On the Internet via Community Information Online
- Through the Children's Information Service in Durham
- By fax
- By email
Following your enquiry we can provide you information in many formats:
- By Telephone
- By Email
- By Post
Information supplied by post is available on request in a range of formats, including standard print, large print, audio cassette, Braille, etc.
The Directions Helpline
Anyone requiring information can contact our service and speak to one of our trained information providers. The service is free and confidential. Our helpline number is tel: 0800 393 726.Please note that the helpline is available from Monday to Thursday between 9.00am and 5.00pm and on Fridays between 9.00am and 4.30pm.
A textphone is available for those with hearing difficulties, please dial tel: 0191 3833980
In Writing
Contact Directions in writing at the address provided below. Please include your correspondence details along with your enquiry. We aim to reply within 3 working days of receiving your letter.
Durham County Council
Directions
The Rivergreen Centre
Aykley Heads
Durham
DH1 5TS
On the Internet
Durham County Council's Community Information Online covers 'general community' information. It is available to search online free of charge and allows access to hundreds of subjects and thousands of individual records. Searches can be ordered by Subject, Area or Title. The information on this database is updated every 24 hours.Children's Information Service
Through close co-operation with the Children's Information Service, information is also offered on childcare including: childminders, nurseries, playgroups, out of school hours/holiday care, toddler groups and nursery education. The Children's Information Service may be contacted on 0800 9172917.Fax
Contact Directions via fax on tel: 0191 370 8897. Please include your own correspondance details along with your enquiry.See our page on submitting information to learn how relevant organisations & service providers can have their details added to our database free of charge.
